Aeterna Security & Support.

With security and compliance on top of Aeterna: we provide 5 years of coverage for over 15,000 models. Build with confidence and operate at scale with enterprise support from Fijishi. Our team of experts are available 24/7 to provide the best support experience for Aeterna and your full AI stack, from infrastructure to applications.

Dedicated manager.

A Dedicated Technical Account Manager will be by your side, either remotely or on-site. They will be your go-to expert, your first and last point of contact for all your support enquiries and escalations, delivering tailored guidance for your unique platform and configuration needs.

✔ Phone & video support
✔ Log streaming
✔ Data snapshots & restore

Quick bug fixes.

Already in control of your operational support and focused on quick bug fixes? Take the direct route to the Fijishi engineering team with years of experience in sustaining and bug fixing applications. They will bridge the gap between your team and the upstream open source community.

✔ 100% uptime SLA
✔ 4 minute recovery time objective
✔ 1 minute recovery point objective

Legacy support.

Still running Aeterna 23 and need time to migrate to a newer version? Get enhanced guidance from Fijishi engineers when facing critical issues. Ensure the stability of your platform by getting assistance directly from Canonical and get the time you need to migrate to the newer version.

✔ Data loss prevention
✔ Data fabric tuning
✔ High availability

Security, governance & compliance.

Cutting corners on app security is for the other application platforms. Aeterna gives you enterprise-grade protection that aims to exceed standards, not just meet them.
  • Eliminate manual effort and improve user experience with automatic security patching and no downtime.
  • Build secure web and mobile apps by unifying CI/CD tools with app shielding features, and be ready for anything with failover across multiple high availability zones.
  • Easily and securely connect applications with your infrastructure—on-premises, in private, or public cloud—through the Aeterna Private Gateway.

You don’t have to tackle cyber threats alone. With enterprise-grade framework and network security right out of the box, you can let Aeterna handle a lot of the risky stuff.

  • Employ best-in-class protection from SQL injection and XSS with an industry-leading application firewall.
  • Prevent DDoS attacks with a Content Delivery Network (CDN) and by pairing your application firewall with the Aeterna WAF.
  • Benefit from automated intrusion detection, malware scanning, and runtime integrity monitoring for prevention of unexpected activity & potential threats.

Get security for your mission-critical applications. All of your apps deserve security that’s strong enough for your mission-critical applications.

  • Avoid misconfigurations that lead to vulnerabilities with an intuitive, visual IDE and automated Aeterna AppSecOps powered SDLC.
  • Take charge of your Aeterna applications and network traffic with the power to selectively allow or block user access based on IP address.
  • Minimize risks with isolated production, development, and QA runtimes.With Aeterna, you never get anything less.

We know that your data is one of your most valuable assets. That's why Aeterna gives you the layer of protection you need to prevent deliberate or unintentional data loss, data breaches, and unauthorized data use.

  • Avoid data loss with incremental data backup that allows quick restoration.
  • Reduce the risk of human errors or insider threats with a dedicated database for each development stage.
  • Employ superior data protection with encryption in transit and at rest along with out-of-the-box cryptographic tools.

Access control without limitations. Prevent shadow IT—or worse—by maintaining full control over who can build apps, who can access them, and how they can be used.

  • Leave no backdoors for bad actors with identity and access management customized to align with your governance model and access management strategy.
  • Use the least-privilege principle to maintain the strictest possible authorizations and authentication standards.
  • Choose between utilizing a built-in identity provider or seamlessly integrating your preferred identity providers (BYOP).

Add phone and ticket support on top of Aeterna.

Benefit from the collective knowledge of our team, based on our years of research & experience building and sustaining AI platform. Build with confidence with 24/7/365 phone and ticket support. Get prompt help when something breaks on more than 10,000 model packages in Aeterna Main and Universe repositories.

Service level agreement.

Rely on secure and supported leading AI models as part of Aeterna MLOps to scale your AI initiatives and move from experimentation to production. Benefit from a modular solution to develop and deploy machine learning projects. Let our team handle the maintenance and back up your team with any unexpected events.

Vulnerability patching.

Build a cost-effective hybrid multi-cloud infrastructure with the peace of mind of experts on your side. All Aeterna built & maintained applications are security maintained. It includes vulnerability patching, operational and bug-fix support, further to ensure any potential issues with your workload are addressed.

Peace of mind.

Organisations need 90 days on average to fix a vulnerability. With Aeterna, the currently measured average time to fix for Critical CVE vulnerabilities is less than 24h. Pull all Aeterna software packages from a trusted source. Get enhanced guidance from Fijishi engineers when facing critical issues with On-Demand Support.

Get in touch.

Contact us or Request for Demo on a specific use case. and access the full breadth of thinking, experience from across Fijishi, our people & our ecosystems. Our dedicated case teams partner with clients over a prolonged period of time to address their most complex, and big-picture management issues.

Explore use-cases.

Seeing is believing. With a focus on business enablement learn how we are solving a complex AI ecosystem consisting of multiple stakeholders that poses diverse challenges.

Read All Use Cases

Frequently asked questions.

24/7/365

Knowledge Base, phone, and ticket.

Unlimited

First response – 1 hour

First response – 2 hours

First response – 6 hours

First response – 10 hours

We monitor for CVEs daily and triage to identify how they affect all the model packages in Aeterna’s Main and Universe repositories.

We fix the vulnerability by applying the patches available and backporting when necessary. Your team doesn’t need to worry about understanding different codebases and their dependencies.

We test the new version of the codebase to ensure the stability of the entire ecosystem.

We release the new version of the model packages.

You can immediately install the update. For vulnerabilities under embargo, you’ll have the fix ready by the time the fix is announced.

Aeterna automatically patch model vulnerabilities and defer rebooting. Further Aeterna define logical groupings of machines and apply updates automatically or manually to groups of machines.

Your applications are secure and stable, so your team can focus on valuable and critical tasks.

Aeterna helps you offload security and compliance for your AI stack so you can focus on building and running your business. It’s an extra layer of services on top of every Aeterna model.

Get reported application or platform bugs fixed quickly. Our team acts as a bridge between your organisation and the upstream AI package maintainers. We speed up the resolution of business-critical problems when the upstream schedule lags.

Reduce average CVE exposure time from 98 days to 1 day.

Get assistance in the event of an incident, diagnosing and resolving technical problems that impact your system’s stability, performance, or security. Our experts will provide timely solutions to minimise downtime and ensure smooth operations.

Get 5 years of stability for infrastructure, OS and applications. Ensure uptime and automate patching, and comply with FedRAMP, HIPAA & more.

Aeterna gets you timely security patches for over 10,000 models in Aeterna’s Main and Universe repositories. This includes the most widely used general & super models.

Protect your organisation from financial and reputational damage by minimising the time to remediation. Aeterna can patch critical and high model CVEs at run-time with rollout control and defer unplanned reboots to the next maintenance window.